When will I receive my certificate/badge?

Important update on certificates & badges: we know many candidates have been asking about when they will receive their certificates and/or badges for all exams impacted from COVID-19. We apologise for the delay and any inconvenience this has caused and kindly ask that you are patient with our team whilst we work to support you with this.

We continue to work remotely from home and therefore for security and data protection, can’t print certificates or send badges from our home environments. This must be done through a controlled area, which is at our NEBDN head office where our stock is held. We can, however, announce that from the week commencing 26 July 2021, some of our team will be safely entering the office to complete all the outstanding badge and certificate orders.

Please remember to let us know if you have changed your address by emailing customersupport@nebdn.org, otherwise you might not receive your badge and/or certificate.

Any orders that come through after this date, will continue to be processed on an adhoc basis until the office reopens following government guidance.