My name is spelt incorrectly on my certificate, can I have a new certificate?

Question: 
My name is spelt incorrectly on my certificate, can I have a new certificate?
Answer: 

Your certificate is issued in the name that you registered with. If your certificate does not match our records, we will re-issue a new certificate free of charge. However, if your name is spelt incorrectly on our records and it has not been corrected by you or your course provider, for example when you have received previous correspondence from us, there will be a charge to re-issue a new certificate, please refer to the Order Forms section for the fee. In this case, you should write to us at our postal address including the payment and proof of the correct spelling of your name, such as a copy of your passport, driving licence or some other form of identification.